The MentorSpace Company Refund Policy

As an educational service provider, the MentorSpace Company helps to connect Students and Industry Professionals to help facilitate collaboration. The service provided and received may result in the presence of digital goods and services such as Mentoring Service, editing or any other type of educational assistance.

If you are a Student who believes that the digital goods or services you received do not match expected standards and your initial requirements, you have a right to request a refund of your payment.

In order to initiate the refund process, you can send us an email at ahmed@mymentorspace.com to let us know about your experience and why you would like us to issue you a refund.

You can request a refund of your payment no later than 60 days after your initial Student's request has been processed in our system. When you request a refund, make sure to include a full description of the problem issue with your initial request with the request number in the header of your message.

We will respond to your refund request to the best of our ability. However, remember that it may take us up to 3-5 business days to thoroughly investigate and review your case, so we can offer efficient solutions that would best match your concern and needs. From our side, we can either connect you with a different service provider and complete your initial request without additional charges or completely refund your request to your specified payment method or your internal account balance in our system. If we come to an agreement concerning the different provider (Industry Professional / Mentor), we may need up to 24 hours to find a fitting replacement.

• If we agree to refund your initial payment to your internal account balance, the money will arrive at once.
• If we agree to refund the money to your card or another payment method that was specified, it might take 3-5 business days for the money to arrive. We cannot influence the transaction speed since the time depends on the policy of your bank and the payment processor.